Unfortunately we cannot refund or cancel Personalised Orders or Orders Made To The Buyers Specification Orders containing personalised items or to the buyers specification cannot be cancelled , this includes unlock codes and iPhone unlocks. Unlock codes and iPhone unlock services are based on the unique imei number of the customers phone, and are considered as a "made to a consumers specification" order. These orders cannot be cancelled as they have no resale value.
For example, an unlock code for john's phone would not work on jane's phone, because the 2 phones have different imei numbers.
We have to order and pay for these codes from our suppliers for the customer once they place their orders online and supply their unique imei number, the codes are no good for anyone else so they cannot be resold to a different customer. Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will conduct a repair, or issue a replacement, or full refund to you via your original payment method.
We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued — i. In this instance you will be liable for the return carriage.
Goods outside 30 calendar days shall be issued with a replacement or repair only depending on the warranty length of the product. If a refund is required, Refunds for faulty goods will be issued back to the original payment method. If your order was only for one item and this item has been returned then the refund cost you paid to receive this order will also be refunded.
If your order contained multiple items and you are not returning all of them, then the cost of shipping your order to you will not be refunded. If you need to return an item, please notify us first via live chat or the contact page before using the returns form on our Returns Page. Returns Exclusions faulty goods Unlocking box's and Dongles that are registered by the buyer and becomes faulty we will offer to replace or repair it depending on the warranty length of the product.
Unfortunately we cannot refund any unlocking box or dongle that has been used to unlock phone, we contact the manufacturer of the tool returned to check this prior to refunding or cancelling. However if faulty we can offer to replace or repair it depending on the warranty length of the product. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i. Refunds can take up to 30 days to process. Refunds by Paypal will be refunded back to the original Paypal payment account. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.
Warranty Where a product develops a fault, a repair or replacement will be offered, as long as the item is within its manufacture warranty timescale. Where a product develops a fault outside its manufacture warranty timescale, we will try to help by offering a chargeable repair if possible, or if not possible you would need to purchase the replacement item at the current value.
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